How do I get started?
- Maintain an account at Riverside (checking, savings, loan, money market)
- Visit your local branch to receive your Online Banking ID and PIN. The enrollment application can also be completed online (click "Apply Now!" above) and your ID and PIN will be mailed to you.
- Have a computer with Internet access
- Internet Explorer 6.0 or Netscape 6 or higher 128-bit browser with JavaScript enabled
- As added security, our software requires that your browser accept cookies. A "cookie" is a small piece of information that a web server can store on your web browser. This is useful for having your browser remember some specific information that the web server can later retrieve. As you browse the web, some cookies are set on your web browser. When you quit your browser, some cookies are stored in your computer's memory in a cookie file while some expire or disappear.
- To log in: Enter your Online Banking ID and PIN then click "Login."
- The first time you log in, you will be prompted to read and accept the Online Banking and Bill Pay agreement, as well as input a new PIN. You are required to change your PIN as an additional security step ensuring that only you know your PIN. You will then be presented with the account listing page to select your transaction.
Does each person on an account need their own Online Banking ID?
Yes. Each person or business that uses Riverside Online Banking needs to register for their own ID number to access their accounts.
I forgot my Online Banking ID number or PIN. What now?
Call Customer Service 24/7 at 1.800.741.3283.
Are there any rules or guidelines for my personal identification number (PIN)?
- 6-8 characters in length
- Begins with a letter and must include at least 1 number
- We suggest that you change your PIN every 90 days, but do not require it
- When changing your password, the new one cannot be the same as the previous one
- You should not use passwords associated with commonly known personal identification such as social security numbers, your name, children's names or birthdates
Do you offer secure email to communicate sensitive information?
Yes. Within Online Banking, click "Contact" in the top right of the screen.
I'm sending an email to Customer Service. What information should I include?
Your name, a recent check number or the next in sequence, a recent deposit/withdrawal amount, and a brief statement or question. In reply, please always include the original text of your message.
My Online Banking ID number is long and difficult to remember. Can I change it?
Yes. Within Online Banking, click the “Options” link. On the second line of the page, enter the desired log-in name in the field provided. Click “Submit.” You have changed your ID successfully. Click the “Netteller” link above to return to the Balances screen when changed.
Can I change my PIN?
Yes. Within Online Banking, click the “Options” link. On the first line on the page, enter the current password and new password twice in the fields provided. Click “Submit.” Upon a successful change, click the “Netteller” link to return to the Balances screen.
My account names are not descriptive enough. Can I give them a new name?
Yes. Within Online Banking, click the “Options” link. Choose the submenu “Account.” On the next page, you will see a list of your accounts. In the fields provided to the right, type in a descriptive name for each. Click “Submit” to save your change. Click the “Netteller” link to return to the Balances screen.
Can I download my account records into popular finance software?
Yes. We offer a compilation file of transactions in formats for the latest editions of Microsoft Money, Intuit’s Quicken and QuickBooks, Personal Finance, Spreadsheet, and .txt. One should consult Technical Support of each company’s product for the installation or configuration of software for Online Banking.

For a manual download: Within Online Banking, choose “Download” in the drop down box titled “Select Activity.” Select the range and format. Submit. If the software is configured to Online Banking, click the resultant link to download the file. If not, right-click the link to download the file to your Desktop and import the file into the program.
Is there a deadline for Online Banking activity?
Yes. Transfers made in Online Banking are credited for same-day business if concluded by 9PM EST on a business day. Any transfers after this time will be credited the next business day.
I see a closed account on my listing of accounts. Can I remove it?
Yes. Please send a secure email using the "Contact" link in the top right of the screen or contact Customer Support at 1.800.741.3283 to effect this change.
Can I pay my Riverside loan online?
Yes, you may if you have a Riverside checking or savings account. To begin a transfer of funds to your loan account, in the “Select Activity” drop down box on the beginning screen, choose “Transfers.” Select the loan account name in the “Transfers to” drop down box. Follow the instructions on the next page adding the payment option, amount to transfer, date, and the frequency. Submit your selections and note the confirmation number. You may print this page for your records. A transaction concluded by 9pm EST on a business day is credited the same day.
Why is it important to select “Exit” when I am ready to log off my account?
For security reasons, Riverside Online Banking will automatically end your banking session if there is no activity for 5 minutes. In order to log off completely and end your secure session, please click the “Exit” button above your account name on the upper right side of the screen. Close your browser window.
How can I add an account to my online access?
Call Customer Service at 1.800.741.3283 or send a secure email by clicking the “Contact” link in Online Banking.

Bill Pay

I have Online Banking, but want the free Bill Pay service, too. What do I do?
You may visit your local Riverside branch, send us a secure email by using the "Contact" link, or call Customer Service at 1.800.741.3283 to have Bill Pay added to your online banking profile.
I have registered for Bill Pay. How long does it take to become active?
Expect service to begin in 1-2 business days.
What are the 4 steps to paying bills online?
- Add Payee: Click the "Bill Payment" link and then the "Payees" link. Choose the "Add Payee" button. On the next screen, to search for Payees, enter the name of the Payee, your account number and zip code +4 from your billing statement. Click "Submit" to search the electronic payment database.
- Make a Payment: After a payee is created, you may begin making payments selecting the amount, frequency, and date to process the check or e-payment.
- Scheduled Payments (Main screen in Bill Pay): Verify pending payments and receive a daily bill total.
- History: Confirmation that your payments have been sent. View payment details of transaction.
When does Riverside take money out of my account?
Electronic payments are deducted the same day the payment is sent. Checks are only deducted once received and presented for payment by the payee.
How can I verify my payment is scheduled?
Access Bill Pay. The first screen allows you to see the list of payments, their status, frequency, from what account funds are drawn, check number/electronic reference number and the amount of the payment.
How long does it take for my payment to reach the recipient?
We suggest you allow 7-10 business days for a check payment to be received, presented for payment, and credited to your account. We suggest 2-3 business days for an electronic payment to complete the cycle.
What is the deadline for making changes to my scheduled payments?
You have until 1:00 p.m. EST during a business day to make any edits to scheduled payments for same-day processing.
When did Bill Pay send my check to the company?
In Bill Pay, click the link “History.” You may recall the transactions in the drop down menu box for 7, 15, and 30 days .You may also choose “Search” to do a query between two dates. On the resultant page, review the date and time the check was processed.
Has my payment cleared my Riverside account?
Electronic payments are deducted the same day the payment is sent to your payee. Checks are sent via the US Postal Service and do not “clear” your account until the company receives and presents them for payment. Please allow 2-3 business days for electronic and 7-10 for check payments to be credited to your payee account and debited from your Riverside account.
When I attempt to setup an electronic payment, it rejects my account number. Why?
Payees determine the requirements to accept electronic payments. Please consult your billing statement for any change in account number. You may also contact the company’s Customer Service department for further details on acceptance of electronic payments.
I don’t see one of my companies in the Electronic Payee list to receive electronic payments. What can I do?
At this time, your company does not allow electronic payments. You may instead elect to send a check via Bill Pay.
What check number was issued for my online payment?
In Bill Pay, click the link “History.” You may have to enter a date range to recall the transaction. On the resultant page, review the date the check was processed. Click “View” for more information.
I just scheduled the wrong check to a company. What can I do to correct this error?
View your list of Scheduled Payments by clicking the “Bill Payment” link. Is the item listed? If so, you may delete the entry and the payment will not be made. Create the correct payment again. If the item is not listed, please contact Customer Service at 1.800.741.3283.
Can I set up a recurring scheduled payment?
Yes. Once your Payee has been added, click New Payment, then Add Payment. You will see a field for Frequency and a drop down list of those available.